Terms & Conditions

By confirming your booking you agree to follow the house rules outlined on our website and guest page. These are designed to ensure a pleasant stay for all guests.
The apartment is intended for private holiday use only. Subletting, commercial use, or hosting events and parties is not permitted.
Check-in and check-out times must be respected unless a different arrangement has been confirmed with us in advance.
Guests are responsible for any damage, loss, or extra cleaning caused during their stay. Please inform us immediately if something is broken, missing, or not functioning properly so we can resolve it quickly.
Cancellations, modifications, and refunds are subject to the policies of the booking platform you used (such as Airbnb or Booking.com). Please review their terms when booking.
Casa del Encanto accepts no liability for accidents, injuries, illnesses, theft, or loss of personal belongings during your stay. We recommend that guests have travel insurance and always lock the apartment securely when leaving.
In case of urgent issues or emergencies you can reach us directly via your personal guest page or by email: info@casa-encanto.es. We will do our best to assist you promptly.